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Fish and Feather


23/03/2020 Fish and Feather Coronavirus Covid-19 update

COVID-19 Coronavirus Update 01/04/2020.

 

  • In store visits are still allowed but conditions apply. 
  •  
  • * We can only allow a maximum of 15 customers in the store at a time.
  • * Some areas are off limits.
  • * Customers must wash their hands with our sanitizer before entering the store.
  • * A 1.5mtr space must be between you and any other person at all times.
  • * EFTPOS, Credit Cards, Tap & Go and Zip Pay are preferred payment options. 
  • * Cash will be sprayed with sanitizer before being handled by our staff. 
  • * Avoid touching products you are not intending on purchasing.
  • * Kids are not permitted to run around the store. They must be with an adult at all times. 
  • * Follow the line markings on the floor.
  • * Listen to the automated announcements. 
  • * We now have an IN DOOR and OUT DOOR. In = Pet Side. Out = Fish Side.
  • * If you are sick DO NOT COME IN. Phone us for delivery options.

 

The list above are new legal requirements for us to remain open. There are no exceptions. 

Please be nice to our staff.  Thank you for your cooperation. 

 

Follow us on facebook for the latest updates to our trading hours and policies. 


16/03/2020   Fish and Feather Coronavirus Covid-19 update.

We just wanted to let all our customers know what is happening at Fish and Feather during these very strange times.

 

How are we protecting our staff and our customers?

We have a quarantine level antifungal, antibacterial, antiviral spray that we are using to clean all common surfaces like, counter tops, fridge and freezer handles, door handles, cash registers and eftpos terminals.

We are cleaning these surfaces as many times a day as we can. We also continually wash our hands with the same solution.

 

Our staff toilets are now restricted to staff only.

 

We are trying our best to maintain a safe distance from our customers and ask that when in store you do the same.

 

Any team member that feels sick is asked not to come in to work. We also ask that if you are showing any signs of cough, fever etc., please do not come into the store.

 

If you are unwell and require any urgent products for you pets, please contact us and we will do our best to get you what you need.

 

Future measures we are planning for.

 

We are rushing the implementation of our new website so that we can start our click and collect service asap.

This will start with just the essential products our customers need to keep their pets happy and healthy. More products will be added as we go.

 

Stage 2 plan – Contactless serving.

If this is implemented, we will serve customers at the front door without letting customers walk around the store. This would also mean while we will still accept  Cards or Zip Pay, no cash would be accepted.

Our staff will then process and pack your order and bring it to you at the door to collect.

 

Stage 3 plan – Contactless home delivery.

Website and email orders will be dispatched for delivery in our local area. Orders will be left at the front door. For your health and ours, our staff will not be permitted to enter your home.

 

But for now, please shop as normal.

Other than a little extra cleaning and a bit more personal space, we are open for business as usual.

 

What we are doing about keeping products on the shelves?

 

We have been lucky enough to maintain good stock levels so far. But we are beginning to run out of dog foods, cat foods, cat litter, sanitizers and pet hays etc…

We have re-orders in place and expect to see more deliveries in store this Thursday, Friday and early next week.

 

If you are looking for products, please feel free to phone or email us for stock levels or eta’s.

If you are looking to buy in bulk, please email or call ahead as we may need to start restricting numbers on some items to ensure that all of our valued customers can have a fair chance of maintaining and feeding their animals.

 

If you can’t come into the store. Don’t forget that we can be contacted via facebook messenger for animal advice and support.

 

We would like to wish you all a safe few weeks and months ahead as we all go through this together.

 

Fish and Feather

Management and Staff


Welcome To Fish and Feather

For the last 25 years, Fish and Feather has set the benchmark for elite pet stores. As one of Victoria's largest pet shops, we believe we have the greatest range of quality products and services, the best staff in the industry and a huge range of pets to suit everyone!


Spot Spider Bus and win

Have you seen spider bus out on the roads?

 

We have started a new advertising campaign on buses all around town. 

The first bus we are calling "Spider Bus". 

 

If you see this bus around town, take a picture and tag it with the hashtag #ffspiderbus to facebook and instagram with the location to go in the weekly draw to win a $50.00 Fish And Feather voucher. But please don't use your phone while driving. 

About Fish and Feather

At Fish and Feather we operate strictly under the Victorian Governments Code of Practice and pride ourselves on healthy livestock.

Our Mission

At Fish and Feather we are are proud of our balance between quality control and customer satisfaction. It is our mission to provide you with a great experience that reflects our passion for the industry; while giving you accurate advice and information, to ensure your pets lead a happy and healthy life.
Our Values At Fish and Feather we believe in giving you great customer service. Our team are happy, fun, well trained, passionate, honest, empathetic and caring. They love to make customers smile, and love pets! As such, we will always go out of our way to make sure you walk away from our store with a smile, the best information at hand and the best suited pet for your needs.


Our Promise

Our brand represents not just a product, but a lifestyle. At Fish and Feather we care about pets, and we also care about you. If you have any questions about your pet or products purchased in our store, simply contact us or come in and see us in store.

 

Our Pets & Products

We carry a large selection of products to cater for all domestic pets including Cats & Dogs, Fish, Birds, Reptiles, Small animals, Insects, Arachnids & Hermit crabs and many more.


We stock licensed and unlicensed Birds and Reptiles, all types of Tropical, Cold and Salt water fish, as well as Ferrets, Rabbits, Guinea pigs, Rats and Mice and Puppies and Kittens (when available, and operating strictly according to Victorian legislation). 


We also pride ourselves on our large unique pet range which includes Bird eating spiders, Centipedes, Cockroaches, Spiny leaf insects and Stick insects.


If we don’t sell a pet or product you are looking for, contact us for more information.


Our Services

We offer installation and maintenance of ponds and aquariums - we come to you!

We have new additions to our store. A dog wash, where you can DIY bath your dogs. Professional grooming and grooming workshops are also now available. There is also a Pet laundry where you can come and wash all your dog beds, jackets and horse rugs.

And while you wait for dog to be groomed or laundry to finish you can sit back, relax and enjoy a lovely coffee with a sandwich or cake in our brand new cafe. Yes! We have a cafe in store now. Come and check it out. 



NEW WEBSITE COMING SOON


Now In Store- Zip Pay

Holiday Hours

 

Labour Day

March 6th 10am - 4pm

 

Easter

Good Friday - Closed

Easter Saturday 9am - 5pm

Easter Sunday 10am - 5pm

Easter Monday 9am - 6pm 

 

ANZAC Day 

April 25th 1am - 4pm

 

Queens Birthday

June 8th 10am - 4pm

 

Grand Final Holiday

September 25th 10am - 4pm

 

Melbourne Cup Day

November 3rd 10am - 4pm

 

Christmas

December 25th - Closed

Boxing Day 9am - 5pm

Boxing Day Holiday

December 28th - 10am - 4pm

 

New Years Day 2021

January 1st - Closed

   03 9761 4410

243-245 Colchester Road

Kilsyth South 

Victoria 3137

NAS - RAW FRESH

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NAS - Raw Fresh

Raw Fresh Cat and Dog foods now available in store. 

Trading Hours

Monday             9.00am  - 6.00pm
Tuesday             9.00am  - 6.00pm
Wednesday        9.00am  - 6.00pm
Thursday            9.00am  - 6.00pm
Friday                 9.00am  - 6.00pm
Saturday              9.00am  - 5.00pm
Sunday                10.00am - 5.00pm
Public Holidays  10.00am - 4.00pm

 


GROOMING       

 

Book Dog Grooming Online Now

 

  • Simply use the online booking form on this page or book via the Fish and Feather phone app. 


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Dog Grooming

Book Online Now


 

D.I.Y. Dog Wash

Our D.I.Y. Dog Wash is open

7 days a week.

Two machines available.

Free use of aprons

Free use of towels

Free use of combs and brushes

Climate controlled room

Free holding pens

 


Our App Updated

The Fish and Feather app has been upgraded. Checkout all the new features that include:

  • Shopping List
  • Messages
  • Care Sheets
  • Rewards
  • Book Dog Grooming

See app link below

 


Fish Stock

Giant Pond Fish, Discus, Whiptails, CPD's, Gold Rams, Blue Rams, Cherry Shrimp, Crystal Red Shrimp, Crystal Black Shrimp, King Kong Shrimp, Ghost Shrimp, Riffle Shrimp, Blue Bolts

All In Stock  

 

Cade Aquariums

Fish and Feather is now an

official Cade dealer. 


Download our app for live stock updates and loyal customer rewards.